Shipping policy

Processing Time

All orders are processed and packaged as soon as possible after purchase. Most orders ship within 1–2 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Within Sweden

  • Carrier: PostNord

  • Cost: Free shipping on all orders within Sweden

  • Delivery Time: Typically 2–5 business days

International Shipping

  • Carriers: UPS or FedEx (depending on destination and best available option)

  • Cost: Calculated at checkout based on your location and order size/weight

  • Delivery Time: Varies by destination, usually 5–14 business days

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, and taxes once the shipment arrives in your country. These charges are the responsibility of the customer and vary depending on local regulations.

Tracking Your Order

Once your order has been shipped, you will receive an email with tracking details so you can follow your package’s journey.

Delays & Issues

We do our best to ensure prompt delivery, but please note that shipping times may be affected by holidays, customs processing, or carrier delays.

  • If your package is delayed or missing, please contact us at jepsonandlorenz@gmail.com and we’ll assist you.

  • If your order arrives damaged, please contact us within 7 days of delivery with photos of the packaging and items so we can resolve the issue.

Contact Us

If you have any questions about shipping or your order, feel free to reach out to us at Jepsonandlorenz@gmail.com